Legal
Complaints procedure
We take every complaint seriously — about Transscot Ltd, our website, or a partner you found through us. Here's exactly what happens when you raise one.
1 · Tell us what happened
Email office@quotemymove.co.uk or use the contact form with the subject "Complaint". Include your quote reference (or the partner's name), what went wrong and what outcome you'd like.
2 · We acknowledge within 1 working day
You'll receive a written acknowledgement with a named case handler and a reference number.
3 · Investigation — up to 10 working days
We review the lead record, contact the partner where relevant, and gather both sides. Most cases resolve well within this window; if we need longer we'll tell you why and when to expect an answer.
4 · Our decision
You receive a written outcome. Where a partner has fallen below our standards this can include removal from the network. Where we got something wrong, we'll say so and put it right.
5 · If you're still unhappy
You can escalate to the relevant ombudsman or trade body for the service concerned (e.g. The Furniture & Home Improvement Ombudsman for removals, the Legal Ombudsman for conveyancing, or the Financial Ombudsman Service for mortgage advice). We'll signpost the right body in our final response.