Questions, answered.

Completely free. We never charge customers — partners pay only when they purchase a qualified lead from our marketplace.

Professionals are notified as soon as your enquiry is released, and the ones who want it get in touch directly. We can't promise a time — it depends who covers your area and how busy they are. If nobody has been in touch within a day, tell us and we'll chase it.

No, and it is a hard limit rather than a promise: an enquiry goes to a maximum of five professionals, all of them covering your area and service. If you would rather hear from one firm only, choose that when you submit and the enquiry is withdrawn from the marketplace as soon as they take it.

Email office@quotemymove.co.uk and we will go to professionals in your area directly. It costs you nothing either way, and we would rather know than have you assume the service does not work.

Yes, before anyone contacts you. We estimate the price from the size of the job, your region and the real driving distance, and show the working. Most comparison sites will not tell you until a firm calls. It is an estimate, not a quote — the firms you hear from set their own prices.

You can edit the details from your account for as long as no professional has taken it. After that, tell the firms directly — and tell us, so we stop matching it.

Because professionals pay for each introduction, and an unverified number is how a marketplace fills up with enquiries that go nowhere. Verifying the number is what keeps the price down and the quality up for everyone.

They are visible only to a professional who has paid for your enquiry, never on public pages, and they are deleted automatically 30 days after your move date. We strip the location data your phone embeds in them before storing them.

We verify the company's identity and its Companies House registration, and check its insurance is current, before it can receive a single enquiry. Approval is at our discretion and we decline firms we are not satisfied with.

No. Firms that cannot evidence identity, registration and current insurance do not get on. We are not going to quote you a rejection rate — we are new, and any figure we gave you would be invented.

Report it to office@quotemymove.co.uk. We investigate every complaint and suspend partners for serious or repeated issues. Refunds are arranged where appropriate.

Every review comes from a customer we can tie to a completed job, invited by a link sent to the address on their enquiry. We do not write them, buy them, or offer anything in exchange, and no professional can pay to rank higher. Where we have no reviews yet we show none, rather than borrowing someone else's.

Typical prices are £5 removals, £3.50 storage, £6 surveying, £4 clearance, £8 mortgage and £7 conveyancing, taken from a wallet balance in pounds. What you actually pay moves with how complete and urgent the enquiry is and how large the job is, and both the price and the reasons for it are shown before you commit. An enquiry sold to one firm only costs more. No subscription, no commission.

No. Pay-as-you-go only — you buy the enquiries you want, when you want, and nothing is taken without you choosing to take one.

At most four others, and often fewer. You are shown how many slots remain before you buy. Some customers ask to be matched with one firm only; those are sold once, cost more, and are offered to well-rated partners.

Price follows how complete and urgent the enquiry is and how big the job is, so a detailed brief for a five-bedroom move next week costs more than a half-filled form about next year. The price and the reasons for it are on the card before you commit, and a shared lead never costs more than double its list price.

No. There is no promoted placement, no bidding and no way to buy ranking. Every approved firm covering an area sees the same enquiries at the same price.

If a lead is materially wrong (e.g., wrong service, hoax) we refund the cost to your wallet on confirmed report. Genuine 'no-deal' outcomes don't qualify for a refund.

All top-up payments are processed through Stripe with PCI-DSS Level 1 compliance. We don't store card data.

No — you can submit an enquiry without one. To come back to it later, either sign in with Google or give us the email you booked with and we will send a link straight to your quotes. There is no password to set.

Only to connect you with relevant approved professionals. Read our privacy policy for full details. We never sell data to third parties.

Email office@quotemymove.co.uk from your account email and we'll remove your data within 30 days, except where retention is legally required.